If for some reason you’ve changed your mind and you would like to return an unused product, we try to make this process as simple as possible for you. We offer a 30 day money back guarantee on all orders. Products must be returned unused, in original condition and original packaging. Our 30 day money back guarantee does not affect your statutory rights.
Please note: due to the way they are tailor-made with your choice of fabric finish, all our chairs are non-refundable unless they are faulty or damaged.
To initiate a return please contact our team. We’ll need to know:
Products should be returned during our business hours, in perfect condition in their original packaging, at your own cost.
We will refund the value of the products returned to us, at the price you purchased them, including any delivery charge. We reserve the right to refuse a refund if the goods returned have been damaged or show signs of use. We cannot accept liability for products that get lost or damaged in transit back to us.
Refunds are processed within 14 working days of us receiving the products back. Refunds can only be made to the original method of purchase.
All our products come with a 12 month manufacturer warranty. Some products may offer more including our Metalicon electrical products which offer a whopping 5 years!